This page explains what happens to the information you give us when you contact Roof-A-Tech UK Ltd through this website. It is written in plain English because it should be readable.
Only what you give us: your name, your phone number, your email address if you send one, your address or postcode, and whatever you tell us about the job.
We use Google Analytics to count visits and see which pages people find useful. It is not used for advertising and you are not tracked across other websites.
Analytics only sets a cookie if you press Accept on the banner. If you reject, or ignore it, no analytics cookie is stored on your device. In that case Google still receives an anonymous, cookieless note that a page was viewed, which is how the visit count stays accurate. It cannot be tied back to you or to a return visit.
The quote page our Facebook and Instagram adverts link to also uses the Meta pixel, which tells Meta when someone who saw one of our adverts asks for a quote, so we can see which adverts work. If you fill in the quote form on that page, your first name, phone number and postcode are also sent to Meta in a scrambled (hashed) form, so they can match the enquiry to the advert you saw. Your date of birth, gender and email address are never sent. Like analytics, it only loads if you press Accept, and it is not on any other page.
Your choice is remembered in your browser's own storage rather than in a cookie, and apart from the cookies described above, nothing stores anything on your device. You can change your cookie choice at any time.
Getting back to you, quoting the work and carrying it out. That is all. We do not sell it, share it for marketing or add you to a mailing list.
Enquiries that do not become jobs are cleared out once they are clearly not going anywhere. Records of work we have actually done are kept for as long as we need them for tax and for any question about the job later.
If you message us on WhatsApp, that conversation sits in WhatsApp and is covered by their privacy terms as well as this one.
You can ask what we hold about you, ask us to correct it, or ask us to delete it. Email RoofATech@mail.com or ring 07399 929664 and we will sort it.
Roof-A-Tech UK Ltd, registered in England and Wales, company number 16117894. Registered office Ace House, 22 Chester Road, Sutton Coldfield, West Midlands B73 5DA.