Frequently asked questions

The questions we get asked most, answered without the sales pitch.

In short

Quotes are free, we cover Derby, Nottingham and Burton upon Trent, most repairs are done in one visit, and we will tell you if you do not need the work. Everything else is below.

Common questions

Do you charge for a quote?

No. Quotes are free and there is no obligation. We would far rather come out and tell you it is a small job than leave you worrying it is a big one.

How quickly can you come out for a leak?

As fast as we can fit you in. If water is actively coming into the house, ring rather than message and we will tell you honestly when we can get there.

Which areas do you cover?

We work out of Derby and cover Derbyshire, Nottinghamshire and across into Staffordshire as far as Burton upon Trent and Uttoxeter. If you are just outside that it is still worth asking.

Do I need scaffolding?

For a full re-roof or most chimney work, yes, and it is a legal requirement rather than an upsell. Smaller repairs can often be done from ladders or a roof ladder.

Do you work on commercial buildings?

Yes. Garages, workshops, units and commercial flat roofs are all work we take on, and we can plan around your opening hours where that matters.

How long will my roof take?

A straightforward semi detached re-roof is usually a few days once the scaffold is up. Bigger or more complicated roofs take longer, and weather can move things. We give you a realistic timescale rather than an optimistic one.

Can you work in winter?

Most roofing work carries on through the winter. What we will not do is lay mortar in a hard frost, because it will fail, so pointing and bedding sometimes has to wait for a break in the weather.

Will you tell me if I do not need the work?

Yes, and it happens regularly. Plenty of roofs we are called out to have years left in them and need a repair rather than replacing.

What happens if you find rotten timbers?

We show you, with the roof open, before anything is covered back up. Replacing a length of rafter is a normal part of re-roofing an older house and we would rather price it honestly than hide it.

Do you take away the old roof?

Yes. Skips, stripping out and disposal are all part of the job and are included in what we quote you.

How do I know the price is right?

Get more than one quote, and make sure each covers the same thing. A cheap price that leaves out scaffolding, new membrane or disposal is not really the cheaper price.

Can you match my existing tiles?

Usually. Clay and slate often clean up and go back on. Where tiles need replacing we match as closely as the range allows, and on a conservation area property we will source properly.

How do I get in touch?

Ring or message 07399 929664. WhatsApp is often the quickest way to get a first answer, particularly if you can send a photograph of the problem.

Question not answered?

Ring or WhatsApp and ask. It costs nothing and you will get a straight answer.

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